Effective Date: 11-March-2025

Welcome to The Polish Room (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website located at https://polishroom.in/ (the “Site”) and your engagement with our luxury bags, shoes, jackets, and accessories cleaning services (collectively, the “Services”).

By accessing our Site or booking our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must strictly refrain from using our Site and Services.

ELIGIBILITY AND AGE REQUIREMENT

By using our Site and Services, you represent and warrant that you are at least eighteen (18) years of age or older. Our Services are strictly targeted to users located within India. We do not knowingly market to or accept bookings from minors or individuals outside our target jurisdiction.

OUR SERVICES AND OPERATIONAL POLICIES

The Polish Room specializes in the cleaning and restoration of luxury bags, shoes, jackets, and accessories. By engaging our Services, you agree to the following operational parameters:

• [Service Execution]: [All items submitted for cleaning are subject to an initial evaluation. We reserve the right to decline servicing any item if we deem it too fragile, severely damaged, or incompatible with our cleaning processes.]
• [Pre-Existing Damage]: [We are not liable for pre-existing wear and tear, hidden defects, color fading, or material degradation that becomes apparent during or after the standard cleaning process.]
• [Logistics and Delivery]: [Users are responsible for ensuring items are securely packaged for transit. The Polish Room is not liable for items lost, stolen, or damaged while in transit via third-party courier services.]
• [Turnaround Time]: [Estimated service completion times are provided for convenience only and do not constitute binding deadlines. Delays may occur due to the complex nature of luxury item restoration.]

USER DATA AND PRIVACY INTEGRATION

Your privacy is fundamentally important to us. The collection, storage, use, and protection of your personal data—including names, contact details, physical addresses, billing information (e.g., UPI IDs, transaction details), and device information collected via cookies—are strictly governed by our separate Privacy Policy.

By agreeing to these Terms, you acknowledge that:

• We utilize your data primarily to process bookings, facilitate service fulfillment, provide customer support, and, where legally permissible, send promotional communications.
• We may share necessary data with authorized third parties strictly for the purpose of operational fulfillment (e.g., payment gateways, logistics and delivery partners).
• You maintain the right to access, correct, or request the deletion of your personal data, as detailed comprehensively in our Privacy Policy.

PAYMENTS AND BILLING

• [Pricing and Quotes]: [All prices listed on the Site are subject to change. Final service costs will be provided upon the physical or photographic evaluation of the items. Quotations are valid for a period of 7 days.]
• Transactions: All payments must be processed through our authorized payment methods. You agree to provide current, complete, and accurate billing information for all purchases made via the Site.
• [Refund Policy]: [Refund eligibility, where applicable, will depend on the nature of the service and the circumstances of the request. Any applicable refund terms will be communicated before payment.]

PROHIBITED CONDUCT & AI DATA SCRAPING

You are granted a limited, non-exclusive, non-transferable license to access and use the Site. You strictly agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms.
• Submit false, inaccurate, or misleading information.
• AI & Data Scraping Prohibition: You are explicitly prohibited from engaging in any unauthorized scraping, crawling, spidering, or extraction of the Site’s content, data, or source code. Furthermore, the use of any content, images, text, or data from this Site for the purpose of training machine learning systems, artificial intelligence (AI) models, or large language models (LLMs) is strictly and unconditionally forbidden.

INTELLECTUAL PROPERTY

All content, branding, logos, text, graphics, and service marks displayed on the Site are the exclusive intellectual property of The Polish Room or our licensors. You may not reproduce, distribute, or create derivative works from our intellectual property without our express prior written consent.

THIRD-PARTY LINKS AND LIABILITY

Our Site may contain links to third-party websites, including but not limited to external payment gateways, courier tracking portals, and social media platforms.

• We do not govern, endorse, or monitor these third-party platforms.
• Disclaimer of Third-Party Liability: The Polish Room categorically disclaims any and all liability for service outages, data breaches, financial losses, or operational failures caused by third-party service providers, external links, payment processors, or delivery partners. Your interaction with third parties is conducted entirely at your own risk.

DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Site and Services are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the continuous availability of the Site, the absolute eradication of all stains or damage from your luxury items, or that the Site will be entirely free of viruses or malicious code.

RIGHT TO TERMINATE

We reserve the absolute right to suspend, restrict, or terminate your access to the Site and our Services at any time, for any reason, and at our sole discretion, without prior notice, liability, or obligation to provide a refund. This includes, but is not limited to, instances where we suspect a violation of these Terms, fraudulent activity, or abusive behavior toward our staff.

ROBUST FORCE MAJEURE

The Polish Room shall not be held liable or responsible for any failure, delay, or disruption in the performance of our obligations under these Terms resulting directly or indirectly from causes beyond our reasonable control. Such Force Majeure events include, but are not limited to: Acts of God, natural disasters, global or regional pandemics, government mandates or lockdowns, strikes or labor disputes, supply chain breakdowns, extreme weather events, acts of war or terrorism, localized power failures, and severe cyber-attacks or telecommunications failures.

GOVERNING LAW AND DISPUTE RESOLUTION

• Governing Law: These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the State of Punjab, India, without regard to its conflict of law principles.
• Dispute Resolution: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall be resolved through binding arbitration conducted in India in accordance with the Arbitration and Conciliation Act, 1996. The language of arbitration shall be English.
• Jurisdiction: In the event that a matter requires judicial intervention, or for the enforcement of an arbitral award, the parties agree to submit to the exclusive jurisdiction of the competent courts located in Panchkula, Haryana.

CHANGES TO THESE TERMS

We reserve the right to update, amend, or modify these Terms at any time to reflect changes in legal requirements or business operations. Any modifications will be posted directly to this page with a revised “Effective Date.” Your continued use of the Site or Services following the posting of updated Terms constitutes your binding acceptance of the modifications.

CONTACT INFORMATION

For any questions, concerns, or legal notices regarding these Terms, please contact us at:

The Polish Room
Address: First Floor, 13-L, Mall Road, Model Town, Jalandhar, Punjab – 144003, India
Email: hello@polishroom.in
Phone: +91 6284617170