Last Updated: 17-July-2026
Effective Date: 11-March-2025

Introduction

As a company, we fully understand and respect that the information you are sharing with us is private in nature and needs to be duly safeguarded. To keep the process transparent, we would like to guide you through our entire information collection process. This Privacy Policy is applicable to The Polish Room platform and website. Please review this document carefully to fully understand our information gathering, use, and dissemination practices.

By visiting and using our website, you expressly consent to our data gathering practices and to the use and disclosure of your Personal Information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Use. If you do not agree to these terms, please do not use or access our platform.

Data Collected

When you use our platform, we collect specific information and data which is personal in nature to you. Our endeavor is to only collect information which is absolutely required by us to ensure we are providing seamless, secure, and efficient services to you.

We collect the following categories of Personal Data:

• Identity and Contact Information: Names and email addresses.
• Technical Information: IP addresses, device identifiers, computer browser information, and URLs you came from or navigate to.
• Behavioral Information: Platform usage metrics, browsing behavior, and engagement patterns on our website.
• Communication Data: Information you provide during customer support interactions or when you leave feedback or correspondence.

How We Use Data

We use the Personal Information we collect to provide a platform experience which is smooth, secure, and customized to meet your requirements. Specifically, we use your data to:

• Provide the services you request and administer your account.
• Analyze platform usage metrics, user demographics, and behavior to better understand, protect, and serve our users.
• Diagnose technical problems with our servers and administer our website.
• Provide customer support and resolve disputes or troubleshoot problems.
• Detect and protect us against error, fraud, and other criminal activity.
• Enforce our terms and conditions.

Third-Party Sharing

We maintain a strict policy regarding the protection of your data. We do not sell personal data to data brokers or any other third parties.

To operate our platform efficiently, we may share your information with trusted third-party service providers who assist us in rendering our services. These include:

• Google Analytics: Used for traffic analysis, measuring promotional effectiveness, and understanding platform usage metrics.
• Digital Ocean: Used for secure cloud hosting, data storage, and server administration.

Legal and Corporate Disclosures:
We may disclose Personal Information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may also disclose information to law enforcement offices or others to enforce our Privacy Policy or protect the rights, property, or personal safety of our users or the general public. Furthermore, we may share your data with another business entity should we plan to merge with, be acquired by, or undergo a reorganization with that entity.

User Rights

In compliance with applicable data protection laws in India (including the Information Technology Act and the Digital Personal Data Protection Act), you are entitled to specific rights regarding your Personal Data:

• Right to Access: You have the right to request a summary of the personal data we process about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time, though this may limit your ability to use certain features of our platform.
• Right to Grievance Redressal: You have the right to easily register a grievance with our Grievance Officer regarding the processing of your personal data.

Cookies

We use data collection devices such as “cookies” and tracking pixels on certain pages of our website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety.

A cookie is a small piece of information stored by a web server on a web browser. Most cookies we use are “session cookies,” meaning they are automatically deleted from your hard drive at the end of a session. Cookies help us provide information targeted to your interests and allow you to enter your password less frequently. You are always free to decline our cookies if your browser permits, although you may not be able to use certain features on the platform as a result.

Additionally, third parties (such as Google Analytics) may place cookies or similar devices on our platform. We do not control the use of cookies by these third parties.

Security & Data Retention

Security Measures:
Our website has stringent security measures in place to protect against the loss, misuse, and alteration of the information under our control. We utilize secure servers, encryption protocols, and conceptual security safeguards provided by our hosting partner, Digital Ocean. Once your information is in our possession, we adhere to strict security guidelines to protect it against unauthorized access.

Data Retention:
We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law.

International Transfers:
As our platform utilizes global cloud infrastructure (Digital Ocean) and analytics services (Google Analytics), your data may be transferred to, and stored at, destinations outside of India. We ensure that any such cross-border data transfers comply with applicable Indian data protection laws through appropriate legal mechanisms, ensuring your data remains protected to the same standard.

Children’s Privacy

The Polish Room platform is strictly restricted to users who are 18 years of age or older. We do not knowingly collect, maintain, or use personal information from minors under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete such data from our records.

Changes to this Policy

This Privacy Policy is subject to change at any time without notice. If we decide to change our privacy practices, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We sincerely request that you review our website periodically to keep yourself apprised of any updates.

Contact Us & Grievance Officer

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, and the rules made thereunder, the name and contact details of our Grievance Officer are provided below. If you have any questions, concerns, or requests to exercise your user rights, please contact:

The Polish Room
Address: First Floor, 13-L, Mall Road, Model Town, Jalandhar, Punjab – 144003, India
Email: hello@polishroom.in
Phone: +91 6284617170